Frequently asked questions

Quick answers to the questions we hear most. Can’t find yours? We are happy to help.

How long does delivery take?

We confirm your order by phone or WhatsApp, then send it within 1 to 2 working days. Delivery usually takes 2 to 5 working days, depending on your city. When it is sent, we message you the courier name and the tracking number.
We deliver across Pakistan.

How much is delivery?

Standard delivery costs Rs. 300. Delivery is free on orders over Rs. 2,000 (before delivery).

Can I exchange or return an item?

You can exchange most items within 7 days of receiving them, if they are unworn, with their tags and with the hygiene seal still on.
For hygiene reasons we cannot take back intimate items once the seal is opened, and we do not refund a change of mind. Wrong, damaged or faulty items are always replaced or refunded.

How do I find my size?

Our Fit & sizing page shows how to measure yourself, with the size charts for bras and for panties. If you are between sizes, message us and we will help.

How can I pay?

Cash on delivery is available across Pakistan: you pay the rider in cash when your parcel arrives. When online card payment is shown at checkout, you can also pay by card on Stripe’s secure page. We never see your full card number.

How do I track my order?

When your order is sent, we message you the courier name and the tracking number on WhatsApp (and by email if you gave us one). If you have an account, you can also follow your order under My account.

Can I change or cancel my order?

Contact us as soon as you can at our contact page. If your order has not been packed yet, we will change or cancel it for you.

Do you deliver outside Pakistan?

Not at the moment. We deliver to addresses in Pakistan only.

How should I care for my lingerie?

Hand wash cool, or use a laundry bag on a gentle cycle. Fasten the hooks first, and dry flat away from direct heat. Each product page shows its own care advice.

Still have a question? We would love to hear from you.