Returns & exchanges

We want you to love what you buy. Because our products are intimate wear, returns and exchanges have a few rules. Here they are.

Exchange within 7 days

You can ask to exchange an item (for another size or colour) within 7 days of the day it reaches you. The item must be unworn, unwashed, with its tags, and its hygiene seal must still be on.

Hygiene

For hygiene reasons we cannot take back intimate items (bras, panties, bodysuits and similar) once the hygiene seal has been opened or the item has been worn. We do not give refunds for a change of mind.

Wrong, damaged or faulty items

If you receive the wrong item, or one that is damaged or faulty, tell us within 48 hours of delivery and send clear photos. We will replace it or refund you in full, and we pay the courier charges. Please keep the parcel, and if you can, record a short video while you open it.

How to ask for a return or exchange

1. Sign in to your account, open your order and press “Ask for an exchange or return”. No account? Ask here with your order number and phone number. You can also message us on WhatsApp, or write to our contact page.
2. We check your request and reply within 1 working day. Please do not send anything back before we say yes.
3. When we approve it, we tell you how to send the item back. For a change of size, you pay the courier charges. For wrong or faulty items, we pay.

Refunds

When a refund is due, we send it within 7 working days of getting the item back, the same way you paid. If you paid cash on delivery, we send it by bank transfer, JazzCash or Easypaisa, to the account you give us.